Resolved -
System failures have stopped. Performance has been resolved and we have returned to our normal system baseline. This incident has been resolved.
07:22 to 07:53: Increased latency began (slowness; no errors initially), customers reporting system slowing and timeouts
07:53 to 08:25: Intermittent errors began (some actions failed), customers cannot log in or navigate site
08:25 to 08:32: failures stopped; recovery period with improving performance
08:32 onward: Full recovery confirmed (back to normal baseline)
Jan 23, 08:32 PST
Monitoring -
Update: We are currently experiencing system slowness and intermittent login failure. Our team is actively working to restore system speed and stability. We will keep you updated
Jan 23, 07:53 PST
Investigating -
We’re currently experiencing slower than normal performance in MoeGo, resulting in low loading times and intermittent timeouts. Our team is working to restore full speed. Please try again in a few minutes. Thanks for your patience.
Jan 23, 07:22 PST